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Refund policy
At Her Closet, we are more than happy to accommodate the following return options within 14 days of placing your order with us.
Please note that returns are only accepted for items that are unworn, unwashed, unaltered, with all tags still attached, and in original condition/original packaging. We also require a written email to our customer support prior to you sending your parcel back herclosetcustomer@hotmail.com
If you send an item back to us without written email, or that has any signs of wear or has been damaged, we reserve the right NOT to accept your return and instead send it back to you with an accompanying explanation. Please be sure to try your new item(s) on while being free of makeup, fake tan, deodorant, etc. To avoid the disappointment of your item not being accepted due to marks from factors such as these.
Please read our terms carefully before placing your order to avoid disappointment, as by shopping with us, you are agreeing to the following policy.
FULL-PRICED ITEMS
CREDIT NOTE
A credit note for your original order amount (excluding any paid postage) to use at any time within the next 12 months. This will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout.
REFUND
No refunds will be given for change of mind or clearance sales. The garment must show fault and photo evidence must be emailed to herclosetcustomer@hotmail.com
EXCHANGE
If you would like to exchange your item for a different size, please let us know your exchange preference (items do sell quickly, we will do our best to accomodate) Once we have your original purchase and it meets our return standard, we will ship out your exchange and you will receive updated shipping information via email. While return shipping will be at the cost of the customer, we are happy to provide free shipping of your exchanged item back to you.
DISCOUNTED ITEMS
PROMOTIONAL SALES AND SALE ITEMS
A sale item that is further reduced by a flash sale/promotional event is not eligible for a refund, store credit, or exchange, and the sale is final.
PAY AS YOU GO ORDERS (AFTERPAY )
Orders placed using Afterpay platforms are eligible for a store credit or exchange only. Orders placed using Afterpay not eligible for a refund.
WHERE DO I SEND MY RETURN?
To complete your return, please email us the issue with your garment and we will get back to you asap. Once this communication has been corresponded please mail your return to:
Her Closet - Shop 5/81 Park Beach Rd, North Side Shopping Centre, Coffs Harbour NSW 2450
We recommend sending your return with registered post and keeping your tracking number just in case. We will not hold any responsibility for missing parcels.
FAULTY ITEMS
We always do our best to ensure you receive your order in perfect condition. However, in the instance that you receive a damaged or faulty item, please email us at herclosetcustomer@hotmail.com with photos, your order number, and details of the fault. We will endeavor to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week for processing).